OTA Care

Book Lab Test

Effective Date: 03/04/2023

Welcome to OTA Care. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the OTA Care mobile app, OTA Care Lab, and OTA Care Bike services. Please read this policy carefully to understand our practices regarding your personal data.

  1. Who We Are
    OTA Care is a health diagnostics service under OTA Group, providing convenient and secure medical lab testing solutions. Our services include:
  • At-home sample collection
  • AI-based symptom analysis (AI Pre-Check)
  • Lab testing and result delivery via app
  • Transparent pricing and mobile money integration
  1. Information We Collect
    We collect the following types of information:

Personal Information

  • Full name
  • Gender
  • Date of birth
  • Phone number
  • Email address
  • National ID or passport number (for identification)
  • Residential address

Health Information (Sensitive Personal Data)

  • Medical history
  • Symptoms submitted through AI Pre-Check
  • Lab test results
  • Prescriptions or medical recommendations
  • Consultation records (if any)

c. Technical & Device Information
Mobile device ID

Operating system and version

IP address

App usage data and activity logs

d. Location Information
GPS location for home sample collection

Location tracking of OTA Care Bike (for dispatch and efficiency)

  1. How We Use Your Information
    We use your information to:

Provide our diagnostic services, including AI Pre-Check, lab tests, and result delivery

Schedule and manage sample collection at your convenience

Improve our service quality and user experience

Send notifications, reminders, and updates

Ensure secure delivery of results and protect your health records

Comply with regulatory and legal requirements

  1. How We Share Your Information
    We do not sell or rent your personal data. We may share your information only with:

a. Authorized Personnel
OTA Care medical professionals and lab technicians

Support staff handling logistics and sample dispatch

b. Healthcare Partners
Partner hospitals, clinics, or doctors (only with your consent)

c. Service Providers
Third-party IT providers (for cloud storage and payment processing)

Mobile money integration providers (e.g., M-Pesa, Airtel Money)

d. Legal Authorities
When required by law, such as court orders or public health regulations

  1. Data Security
    We take data protection seriously and apply the following security measures:

End-to-end encryption of data transmission

Secure storage with restricted access

Two-factor authentication (2FA) on app login

Role-based access control within OTA Care systems

Regular data audits and compliance checks

  1. Your Rights
    You have the following rights regarding your personal data:

Access – Request a copy of your personal data

Correction – Request correction of inaccurate or incomplete information

Deletion – Request deletion of your data (unless restricted by medical/legal regulations)

Withdrawal of Consent – Revoke consent for data processing at any time

Portability – Request to transfer your data to another service provider (where applicable)

To exercise these rights, please contact us at:
📧 Email: support@otacare.co.tz
📞 Phone: +255 XXX XXX XXX

  1. Data Retention
    Medical records and test results are retained for a minimum of 5 years, as required by healthcare regulations.

If you close your account, we will delete your personal information unless retention is legally necessary.

  1. Children’s Privacy
    OTA Care does not knowingly collect personal information from children under the age of 18 without parental or guardian consent. Parents or guardians may create accounts on behalf of minors and must supervise their use.
  2. Cookies and Tracking Technologies
    Our app may use tracking technologies (such as cookies or mobile analytics) to:

Monitor usage

Improve app performance

Personalize user experience

You can manage or disable tracking permissions via your device settings.

  1. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. You will be notified through the app or via email in case of significant changes. Continued use of OTA Care services implies acceptance of the updated policy.
  2. Contact Us
    If you have any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

OTA Care Headquarters
Salasala, Dar es Salaam, Tanzania
📧 Email: privacy@otacare.co.tz
🌐 Website: http://www.otacare.co.tz

By using OTA Care, you agree to the terms outlined in this Privacy Policy.